Concentra believes that privacy is paramount, especially when it comes to sensitive and confidential information, and is implementing an e-mail encryption system as a proactive step to create an added layer of security, protecting the exchange of protected health information (PHI).
Beginning Aug. 1, any e-mail from Concentra that contains certain sensitive and confidential information or PHI will be encrypted. This new level of security will not affect every e-mail message; only e-mail messages that contain any of the following information will be encrypted:
Following the transmission of an encrypted e-mail, clients will receive an e-mail notice about the message with a link to set-up an account. Recipients will need to establish their e-mail as a secure server site. This can be accomplished in two ways:
For more information about Concentra's encryption system, clients should contact their account representative or Concentra's toll-free client number at 1-800-232-3550. We have also included some links to important documents about Concentra's e-mail encryption system.