Physical Therapy Testimonials

Patient results

We are proud of our therapists and the excellent treatment they deliver each and every day. The following are excerpts from numerous follow-up letters and notes from actual patients. We include these testimonials to provide "real-life" validation of how the Concentra Physical Therapy experience is what we say it is (Note: For confidentiality and privacy reasons, we refer to patients by first name or first initial only and to our clinical staff by last initial only):

Appreciation for Concentra PT

"Today I would like to thank you and your team members for the efficient help, support and wonderful care you all have demonstrated to those of us that attend treatment sessions for our well being. A philosopher once said: 'Gratitude is the heart's memory' and today I dedicate this phrase to you."

A.

Knowledgeable and professional staff

"The staff was courteous and friendly. The therapists answered all my questions and explained why they had me do the exercises they gave me...they also explained why I shouldn't do certain exercises with my particular injury. They knew how I felt before I did."

William

Individual, personalized treatment

"When I called, I expected that I would be treated how other providers (PT, pain management and the like) treat potential and existing patients: That I would receive a voice message telling me to leave my information so I could get a call back within 24-48 hours. Then if I were lucky enough, I would get an appointment within the next 30-90 days.

Not only did Ms. T. speak with me right away, but she updated me every step of the way. She went out of her way to call the clinic and schedule the appointment for me, for today, which I feel is a miracle in and of itself. During the process, she explained that she didn't want to keep me holding on the phone any longer than necessary. She always explained to me what was going on, when she would call me back and what information she would be giving me.

I have never had such phenomenal service in my entire life, and I want to thank you for having someone so courteous, perceptive and knowledgeable about what it takes to make customers happy. If Ms. T. is a reflection upon Concentra, then Concentra is the brightest star in the physical therapy universe! Thank you again."

K.

Going above and beyond

"I would like [to thank] Ms. C for her outstanding professionalism, care, concern, and courtesy during my hand therapy treatments at Concentra. Being highly knowledgeable in her field of hand therapy, all of the treatments and exercises she chose for me---, whether at the clinic or [with the] assigned home program, were designed to help heal my specific hand injury. They have worked for me tremendously.

Ms. C has always taken the time and patience to provide me with excellent care on an individual basis, with [a focus] on my overall recovery. Again, I am very thankful for having had her as my hand specialist, and because she has gone above and beyond to make sure that I was properly cared for during my hand therapy sessions at Concentra, I do so highly recommend that she is recognized for a job well done."

Wytantia

Excellent patient outcomes

"After all of my operations and rehab over many years, I consider Mr. F at your West William Cannon center, one of the best physical therapists I have ever dealt with. Mr. F has the ability to find the sore spot or tight muscle and relieve the pain with hand manipulation. During the past six weeks, I have watched him do hand manipulation on many people, with the same excellent results every time. I observed Mr. F over the past number of weeks, and have seen him easily establish contact and trust with his patients. He is able to relate the person's pain or strain [into] something that they fully understand. You should consider yourself very lucky to have Mr. F [as part] of the William Cannon facility."

John

Friendly, comforting atmosphere

"Aside from the PT and medical treatment, for which I am incredibly grateful, [Mr. D and Ms. O] both make it a pleasure to come in so often. [My] injury has not only caused me pain and discomfort, but it has also turned my life a bit upside down in terms of work, relocating, and not being nearly as active as I'd like [to be]. Nevertheless, you each give a friendly sense of comfort and empathy, which has made recovery immeasurably better. The atmosphere in the PT space makes [patients] feel relaxed and able to rehabilitate physically, and mentally as well.

I've observed your interactions with other patients, and know how comforted I feel being there. It reminds me [of the] difference we, as care providers and healthcare workers, make in our patients' experiences. Attitude is the biggest factor in our health and healing, and you each have such a positive one daily. It's contagious, keep it up! Thank you for everything, you guys rock!"

Kaylin