Patient Testimonials

Discover the Concentra difference – directly from our patients

Concentra is improving America’s health, one patient at a time. To this end, we work hard to redefine the patient experience by treating individuals with welcoming, respectful, and skillful care. Here are actual comments from patients letting us know about their experiences with our clinics. (Note: Due to privacy and HIPAA regulations, we only refer to patients by first names and to clinicians by last initial.)

Compelled to share

I had to contact someone about my care. My first visit after my injury was so efficient and quick. They took me in [and] they were very careful when they took x-rays of my broken toe. They spoke to me as an equal and with deep concern. The next visit I met my doctor, [and he was] better than my personal doctor. He drew pictures of my injury and explained everything every time I visited. He did not make me feel that he was in a hurry or rushed. He would answer all questions and he also appeared very concerned about me. I have not met a staff like that before. I made a point to inform them all that they were the most pleasant group of people that I have met. And I wanted to thank them for their services and hope that more people have and will do the same (thank them).

Carolyn, Detroit, MI

An Army man’s compliment

I wanted to inform you that I was pleasantly surprised with the quality of care I received today. The woman who did the initial screening and blood draws (K—) was very considerate and made sure that she did not sacrifice compassion or thoroughness for the sake of time.

I was seen by Dr. W— and he was very understanding and showed genuine concern. Being in the Army, I have been subjected to many medical screenings and I can honestly say I don’t think the quality of care I experienced can even be compared to what I received today. These two individuals are shining examples of what a Healthcare provider should strive to be.

Thank you very much and have a great day.

Daniel, Austin, TX

Treating patients as people

Dear Dr. T—,

We would like to take a moment to thank you and your staff for the outstanding treatment we have received. Our initial decision to visit [your center] was purely a chance selection taken from the [insurance] network. However, it’s easy to realize that we could not have made a better choice had we the opportunity to review each option twenty times over!

We felt at ease from the moment we walked in the door, as everything from registering at the front desk to your direct care was nothing less than spectacular. It’s incredibly refreshing to visit a medical clinic and be treated by a doctor who has genuine concern over your well-being. You not only clearly explained diagnosis and treatment, but also took the time to get us the necessary referral.

If our experience had ended there, that would have been exceptional in itself. Yet when we needed to speak to you on the phone or had come in for a follow-up visit, we received the same great treatment as we experienced in our initial visit. You and your staff (D— in particular) are fantastic at treating patients as people, something which is sadly lost at other clinics (and hospitals) we have visited.

Thank you again for your outstanding service and treatment!

Alicia and Nathan, Chicago, IL

Full-time support

I came in [to your center] within 1/2 hour of closing time, and you’d never know it…Everyone was wonderful! This was an important appointment for me. My job gave me additional hours so that I could become full-time…I could start immediately, after my drug test, so with your facility taking me immediately after I finished work, I could start my additional hours within a week. In 90 days I will have my own benefits!…Now I will be able to work and support myself and my kids on my own. Thanks to your facility, I can do this immediately. They didn’t know my situation; I didn’t want to hold them up from going home to their own families. Please let them know that they were my angels that day, along with my bosses and coworkers…I will never be able to thank them enough!

Deidre, Reading, PA

Outstanding out of town care

I am writing to commend the professionalism and wonderful care I recently received. While on a recent business trip to Atlanta, I developed a severe finger infection and was sent to the Concentra Urgent Care office. Dr. N— was not only efficient and thorough in her examination and care, but took the time to make sure I understood all the tests that she was planning on executing, and even did some online research for me, so that I could have the information for future reference. Thank you for caring to employ such dedicated doctors as Dr. N—. Because of my experience with her, I would not hesitate to recommend your fine services to anyone in the future.

Deborah, West Orange, NJ

Skilled professionals

I just wanted to alert you of all the wonderful professional assets (staff) you have at the Anaheim office right down to the front desk.
I am a Flight Attendant for United Airlines and injured my back on the airplane. I thought I was never going to recover due to the severity of the pain and lack of movement. I was seen by Dr. M— in the Anaheim office and was sent to Concentra physical therapy and was treated by E— and his staff. Together they monitored my progress and almost pinned it down to the day I would recover and the percentage. Dr. M—’s diagnosis and advice were right on target. It is so nice to finally see some true professionals that know what they are doing in the medical industry. Everyone’s true professionalism should not go unrewarded!

Jeff, Anaheim, CA

Clean, comfortable care

I recently had a very painful infected hangnail. After two weeks, I finally decided to go to an urgent care facility and ended up at your clinic in downtown Denver. I had avoided going to a clinic for the several reasons: billing would be a hassle, too many insurance forms to fill out, it would take me all morning to get anyone to see me and receive treatment, and so on.

To my delight, none of these happened on that morning. The receptionist was quick and attentive, even friendly. The nurse came to get me, and he was just as friendly showing me to my room. The doctor told me what I had, drew me a picture of what he was going to do, and talked to me through the procedure. When he was done, he told me how to care for it, and then, to my disbelief, even gave me supplies to re-apply my bandage for the next five days! Checkout was just as quick and easy.

All of this took place in a facility that can only be described as spotless and comfortable. This was truly the best experience I have ever had in an urgent care situation in my 30+ years. Being in the restaurant business, I know the difficulties and rewards of providing great, friendly service and giving the customer time expectations to work within. As I told the doctor on that day, it was clear to me that this clinic was executing some kind of a service culture, and doing a great job at it.

Matt, Denver, CO

Worry-free billing

I would like to comment on the excellent services that my wife and I have received at the Rohnert Park Urgent Care. We have both been in there for different reasons, yet each time the staff was professional and polite. I found the doctor to be capable, knowledgeable, and considerate. I also really appreciate the fact that all staff are under the Concentra umbrella. At other faculties I can never get an answer about which doctors are covered by my insurance. When I visit Concentra I have no worries that I will be receiving bills by doctors not covered by my insurance.

Brian, Rohnert Park, CA

In good hands

On March 16, 2009, I was rushed to your facility with 2nd degree burns to [my] face, scalp, [and] bilateral hands, due to explosion of a tank containing 500 degree hot sealant at a window manufacturing plant. Your immediate and caring staff’s response went beyond the call of duty and deserves a letter of thanks and gratitude.

I sincerely appreciate your whole team effort, from the front desk, doctors, nurses, nurse assistants and the whole Physical therapy team. Your caring attitude and impressive skills comforted me allowing me to relax, accept the help and to know that I was in good hands.

Again, I give my personal thanks and appreciation and gratitude for a job well done.

James, Atlanta, GA

Hear From Our Patients

When she injured herself at work, Cindy chose Concentra for quality, convenient care.