Patient FAQ
Q: Where can I find a list of Medical Center locations and operating hours?
A: This Web site has a Location Finder allowing you to choose your search parameters for any Concentra Medical Centers location.
Q: What should I bring when I come to a Concentra Medical Center for treatment or services?
A: If your injury or illness is work-related, you must bring a completed Employer Authorization for Treatment Form, signed by your employer representative and indicating the services to be performed at the Center. You must also provide a photo ID such as a driver's license, work badge, or passport.
Q: Will I have to empty my pockets and leave personal belongings outside the collection area while I take a drug screen? How will I know they are secure in my absence?
A: You are allowed to keep your wallet with you during this procedure. Lockboxes or locking drawers are available to secure other valuables. For the best security of your valuables, we recommend that you bring only the signed Employer Authorization for Treatment Form and your photo ID with you.
Q: How long will I have to wait for treatment or service in your Center?
A: Patients with injuries will be treated on a walk-in basis with no appointment necessary. Injuries needing urgent care will be treated ahead of others waiting in the Center. Non-urgent injuries will be treated within the normal flow of waiting patients to help reduce wait times.
Many of our Centers offer "fast-track" service for drug testing, so you may want to call ahead to avoid longer wait times. You may also wish to schedule an appointment for exams that require additional paperwork and testing. Telephone numbers to any Concentra Medical Center may be found using our Location Finder.
Q: How can I obtain the results of my Drug Test?
A: You will need to contact the employer representative who authorized the drug test.
Q: How long will it take to get my Drug Test results?
A: Drug test results typically take 24 to 48 hours, depending upon the type of test performed, e.g., urine, hair, DOT, etc. Remember, the laboratory will report results to the employer representative who authorized the drug test.
Q: What is an MRO, and what type of drug testing requires an MRO?
A: MRO stands for Medical Review Officer. This trained medical professional reviews all federally regulated drug test samples, whether they are deemed negative or non-negative (substituted, adulterated, and positive) results.
Q: Can prescription drugs cause a positive urine drug test result?
A: Yes, depending on the prescription medication. However, drug tests are typically conducted to determine recent use of an illegal drug, or misuse of a prescription drug. Results will be evaluated with respect to proper use of valid prescription medications that could be the cause of a non-negative drug test.
It is not necessary to bring any prescription medications with you for drug testing.
If you use/used a valid prescription for the drug, the employer or their designated Medical Review Officer may evaluate this before declaring your results as non-negative.
Q: Are my drug test results confidential?
A: Yes. Concentra adheres to test result information disclosure laws. Your results are only communicated to the authorized employer representative who requested the test.
Q: Does Concentra perform direct observation urine drug screen collections?
A: Concentra adheres to all federally regulated rules regarding direct observation in defined circumstances, including suspected adulteration.
Q: How can I obtain copies of my Medical Records from Concentra?
A: You must go to the Concentra Medical Center where you received service. Present your photo ID, and complete the Request for Medical Records Form. Your medical records will be sent to you in 2-3 weeks.
Q: Do you have special procedures for testing minors?
A: A parent or legal guardian should accompany the minor. If you are not the legal guardian, you will need a notarized statement signed by a parent or signed by the legal guardian authorizing you to give permission for services and billing, if appropriate.
Return to top