Patient FAQ
1. Where can I find a list of Medical Center locations and operating hours?
The Our Locations page of this site gives you two ways to search for locations, contact information, and operating hours.
2. What should I bring when I come to a Concentra Medical Center for treatment or services?
You must bring valid photo identification, which can be a driver's license, passport, military ID, employment badge, or school identification card. Your photo identification will be copied and kept on file.
- If your injury or illness is work-related, you must also bring a completed Employer Authorization for Treatment Form, signed by your employer representative and indicating the services to be performed at the Center.
- If your injury or illness is non-work-related (urgent care) and you have insurance, you must also bring your current insurance card. Your proof of insurance will be copied and kept on file.
- If the patient is a minor (under 18) and not accompanied by a parent or legal guardian, the accompanying adult must have a notarized statement signed by the parent/guardian and authorizing treatment. The parent/guardian/adult will be asked for photo identification, current insurance, and (as required) proof of guardianship. This information will be copied and kept in the minor's file.
For your convenience, other patient registration forms are available for you to print and complete before you arrive.
3. Will I have to empty my pockets and leave personal belongings outside the collection area while I take a drug screen? How will I know they are secure in my absence?
You are allowed to keep your wallet with you during this procedure. Lockboxes or locking drawers are available to secure other valuables. For the best security of your valuables, we recommend that you bring only the signed Employer Authorization for Treatment Form and your photo ID with you.
4. How long will I have to wait for treatment or service in your Center?
Patients with injuries or illness are treated on a walk-in basis with no appointment necessary. Injuries or illness needing immediate care are treated ahead of others waiting in the Center. Non-urgent injuries and illness will be treated within the normal flow of waiting patients to help reduce wait times. Many of our Centers offer "fast-track" service for drug testing, so we recommend you call ahead to avoid longer wait times. You may also wish to schedule an appointment for exams that require additional paperwork and testing. Use our Location Finder tool for the telephone number to the Concentra Medical Center near you.
5. May I bring my children along with me if I am coming for a work-related appointment?
Due to the nature of certain services – for example, drug testing and physical therapy – only the patient and staff are allowed in the testing/treatment area. You will need to make arrangements for children or others who might otherwise accompany you inside the medical center.
6. How can I obtain the results of my Drug Test?
You will need to contact the employer representative who authorized the drug test.
7. How long will it take to get my Drug Test results?
Drug test results typically take 24 to 48 hours, depending upon the type of test performed, e.g., urine, hair, DOT, etc. Remember, the laboratory will report results to the employer representative who authorized the drug test.
8. What is an MRO, and what type of drug testing requires an MRO?
MRO stands for Medical Review Officer. This trained medical professional reviews all federally regulated drug test samples, whether they are deemed negative or non-negative (substituted, adulterated, and positive) results.
9. Can prescription drugs cause a positive urine drug test result?
Yes, depending on the prescription medication. However, drug tests are typically conducted to determine recent use of an illegal drug, or misuse of a prescription drug. Results will be evaluated with respect to proper use of valid prescription medications that could be the cause of a non-negative drug test.
10. Are my drug test results confidential?
Yes. Concentra adheres to test result information disclosure laws. Your results are only communicated to the authorized employer representative who requested the test.
11. Does Concentra perform direct observation urine drug screen collections?
Concentra adheres to all federally regulated rules regarding direct observation in defined circumstances, including suspected adulteration.
12. How can I obtain copies of my Medical Records from Concentra?
You must go to the Concentra Medical Center where you received service. Present your photo ID, and complete the Request for Medical Records Form. Your medical records will be sent to you in 2-3 weeks.
13. Do you have special procedures for treating minors?
A parent or legal guardian should accompany the minor. If you are not the parent or legal guardian, you will need a notarized statement signed by a parent or legal guardian authorizing you to give permission for services and billing, if appropriate. Also see question/answer number 2 above for information on required identification and information related to the treatment of minors.
"I was pleasantly surprised with the quality of care I received today. K- was very considerate and made sure that she did not sacrifice compassion or thoroughness for the sake of time."
— Daniel, Austin, TX
