Blogs

Concentra’s assistant vice president of product development for urgent care responds to a recent op-ed by a member of USA Today’s editorial board, who asserts that easing the growing number of emergency rooms visits faces serious hurdles. “When a more convenient, lower-cost alternative to the emergency room is made available, consumers will use it,” states Ayers. “This alternative exists today in the form of urgent care.”

Using customer input is not a new concept, especially in the retail industry. Yet the use of customer comments to shape performance has become an increasingly important trend in health care. Alan Ayers explains how Concentra is using direct feedback to raise the standard of health by putting patients first.

In the past few years, demand for commercial construction supplies has steadily grown, supplying the US and other emerging countries with vast amounts of steel. Yet, as the production of steel materials has increased so has the number of work-related incidents in the steel industry. Concentra’s Vice-President of Environmental Safety and Health explains why this increase in fatalities is an opportunity to re-examine safety precautions in the workplace.

Concentra's Chief Medical Officer talks about the importance of signaling, which is how we spend resources to convey information about ourselves to others, and softening, which is an acronym for how clinicians can show real concern and care for our patients.

Concentra's CEO finds himself at the center of a national story about his homeowners' association and the truck in his driveway. How it relates to patient care and customer service is the subject of Jim's first blog.

Providing some of the nation’s largest employers with effective and efficient health care solutions, Concentra has learned a lot about motivating employees toward good health. But the factors that create the most change might not be the ones you think.