Account Manager  The Concentra employee who is the main point of contact between an employer and Concentra.

Americans with Disabilities Act (ADA) A 1990 federal law that prohibits discrimination against persons who are disabled and formally describes "disability."

ADApt  Concentra Medical Centers’ proprietary program that defines essential job functions for employers. It’s typically used for pre-placement and return-to-work programs within the clinic.

Advanced Toxicology Network (ATN) Concentra’s drug-screen laboratory located in Memphis, Tennessee.

Advanced Workers' Compensation Solutions (AWCS) Concentra’s complete medical infrastructure that provides communication, reporting, oversight, documentation, and feedback to the patient.

CDC  Centers for Disease Control, an agency of the federal Department of Health and Human Services.

Center Administrator (CA) The head administrative employee in a Concentra Medical Center.

clinicians  Physicians, doctors, nurses, therapists, and other medical professionals who provide care to patients in the clinic setting.

colleague(s) Concentra’s term for employee(s). It emphasizes the professionalism of our work and recognizes the inter-relationships with management, peers, customers, patients, and associates.

collection  In the drug-screen context, the gathering of a patient’s urine, blood, or hair for laboratory testing.

CRA Managed Care  The Boston-based managed care company with which OccuSystems (the predecessor name of Concentra) merged in 1997 to form the current Concentra organization.

DOT  Department of Transportation: in this case, the United States DOT, which is the federal agency governing interstate transportation.

Dynamic Early Intervention  An approach in occupational health care that Concentra physicians and therapists champion; it emphasizes:

• Early intervention – The sooner treatment begins, the quicker the recovery. Early intervention also allows complicated cases to be identified quickly, so that appropriate referrals can be made immediately.
• Early motivation – A good first experience with our physicians and staff motivates patients and creates a positive attitude that shortens rehabilitation time.
• Early education – We help patients understand the mechanics of the injury and methods to prevent re-injury, so they feel more in control of their recovery.
• Self-responsibility – We clearly communicate and emphasize the patient’s responsibility in the treatment and recovery process, which leads to more successful outcomes.

Employer Authorization Form The mandatory Concentra form that the employer must complete – and the employee must bring to a Concentra Medical Center – in order to admit the employee as a patient.

ergonomics  The study of how individuals interact with their environment. In a work setting, ergonomics can be used to design tasks, tools, or equipment to improve productivity and/or prevent injury.

evidence-based medicine Medical best practices that are based on the actual, observed results of patient treatment as opposed to theory or generalized medical practice.

Human Performance Evaluation  A functional test developed after the measurement of a given position's essential job functions; this test helps the employer assess the applicant's/employee's ability to perform the job and/or to return to work following an injury.

immunoassay  A test using antibodies to identify and quantify substances; often the antibody is linked to a marker such as a fluorescent molecule, a radioactive molecule, or an enzyme.

injury  In occupational medicine, injury is defined as the result of an instantaneous event in the workplace.

laceration A torn and ragged wound

MRO Medical Review Officer: a physician qualified to interpret the results of drug testing.

Occusource Concentra Medical Centers’ proprietary software for collection, maintenance, and analysis of patient information.

OSHA Occupational Health and Safety Association, a federal agency under the Department of Labor that publishes and enforces safety and health regulations for most businesses and industries in the United States.

return-to-work  The industry-standard term for 1) the actual resumption of work by an injured employee, or 2) the process of returning an injured employee to the work setting.

SAMHSA  Substance Abuse and Mental Health Services Administration: a division of the United States Department of Health and Human Services that is a certifying laboratory agency.

third-party administrator (TPA) An organization or individual contracted by a self-insured employer or insurance company to handle the administration and, in some cases, the payment of claims. Also referred to as TPA.

workers’ compensation  Provision for payment of benefits to workers for accidental injuries or death arising from and in the course of employment.