Physical Therapy
What Physical Therapy is, who it's for
Concentra Physical Therapy, a division of Concentra, teams your employees with one of our affiliated therapists to provide the highest level of care while also managing the scheduling and insurance issues that can be deterrents to treatment. Our program specializes in individuals who have suffered a musculoskeletal injury on the job or at home.
Dynamic Early Intervention
At the core of this physical therapy service is our fundamental belief in the “Dynamic Early Intervention” model, which emphasizes returning to normal activities rather than just reducing discomfort. The four key components of this model are:
- Early Treatment – The sooner you begin treatment, the quicker you will recover.
- Early Motivation – Your positive first experience with a therapist will motivate you and create a “healing” attitude that has been shown to shorten rehabilitation time.
- Early Education – The therapist will help you understand the mechanics of the injury and methods to prevent re-injury, so you feel more in control of your recovery.
- Self-Responsibility – The therapist will clearly communicate and emphasize your responsibility in the treatment and recovery process, which leads to more successful outcomes.
Early intervention has proven its effectiveness to us time and again. Concentra's affiliated physical therapists have treated thousands of patients in the last 15 years, and our reputation is built on getting you back to work and life fast.
How we serve you with Physical Therapy
To achieve our superior results, we perform hands-on, patient-centered rehabilitation services for individuals who need musculoskeletal care by a licensed physical therapist. Here are key components of how our patients are served:
- People – Expertise and professionalism define Concentra’s affiliated rehabilitative therapists. Our affiliated therapists offer, on average, 10 years of clinical experience. And Concentra leads the industry in sponsoring a 2.5-year certification program in manual therapy for its affiliated therapists’ ongoing professional development. In our toll-free centralized scheduling call center, knowledgeable Concentra referral coordinators are dedicated to physical therapy patients.
- Location – We provide therapy services from Concentra Medical Centers facilities, which currently number 324 nationwide. Concentra facilities are strategically located so that you can access the facilities, keep appointments, and finish your recommended treatments.
- Outcomes – The Concentra dynamic early intervention therapy model focuses on expedited patient recovery and reduced cost of care. Concentra employs only trained therapists – not aides or technicians – in the treatment of patients. In over 95% of cases, you will be cared for by the same therapist during the recommended length of treatment. The only exceptions to this policy are due to therapist sick days and vacation leave. This commitment enables us to closely evaluate your progress and make responsive decisions based on the particularities of your case.
- Hands-On Approach to Healing – Rather than instructing you to do repetitive exercises on customized therapy apparatus, Concentra's affiliated therapists will employ traditional “hands-on” methods and practical tools to train, track, and treat you throughout your recovery process. You’ll learn how to continue practical exercises at home, which reduces the likelihood of re-injury and long-term costly medical care.
- Experience – Our affiliated therapists have handled thousands of patient visits to date, so they can treat a full range of musculoskeletal injuries cased by trauma, repetitive-motion, and over-exertion injuries; pain and functional limitations caused by medical or chronic injuries; and orthopedic and hand/upper-extremity injuries.
- Customer Care – Using Concentra Physical Therapy is easy and actually reduces the normal time needed to schedule appointments and verify insurance coverage. Once your physician refers you to Concentra, you’ll contact our centralized scheduling group using a toll-free telephone number. One of our referral coordinators will then work with you to schedule an appointment. On average, patients begin treatment with a therapist less than 32 hours after visiting their physician.
- Communication – Our referral forms help your doctor to convey clearly his or her care directives. Plus, Concentra affiliated therapists communicate the patient’s status back to the referring physician using the physician’s preferred method of communication.
How you benefit from Physical Therapy
- Trustworthiness – Proven Expertise; a dedication to quality, licensed therapy; a high level of ethics; and honesty in dealing with our patients.
- Expertise and Individual Care – Professional treatment personalized for your unique injury.
- Responsive Customer Care – One toll-free number for prompt appointment scheduling, and insurance verification.
- Faster Results – Consistent, high-quality physical therapy that quickly gets patients back to work, play, and life.
- Convenience – 324 Medical Center locations that are close to work and home, making it easier to keep appointments. Plus, acceptance of over 170 major insurance plans and PPO networks.
- Patient Relationships – Offering expert physical therapy to both workers’ compensation and private health insurance patients.
Learn more at the Concentra Physical Therapy Web site.
Workers' Compensation and Regular Insurance
Concentra physical therapy is available for any patient covered by private (group) health insurance. Here's how it works:
- See your doctor.
- Once your doctor makes a referral to Concentra, call us toll free at 888-997-2669 to schedule an appointment. Be sure to have your prescription and insurance card available during the call.
- For your first appointment with one of our affiliated thereapists, bring a copy of your signed prescription and proof of coverage by a participating private health insurance plan. We accept over 170 insurance companies and PPO networks.
