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How to use the

2003 Interactive Annual Report

This is an interactive electronic version of our Annual Report to Shareholders. It has been designed for you to more easily access the information from the printed report over the Internet. A reproduction of the printed version is available in PDF format on the Download page of this Web site.

There are several ways for you to navigate through this interactive document:

  1. You may use the tabbed pull-down menus, located to the right of the Concentra logo, to navigate directly to specific content by clicking on a tab, and then clicking on an item in the pull-down list to make a selection.
  2. You may use the Previous and Next arrows, located near the top of each page, to move through the report in a linear fashion as you would through the printed document.

Due to the differences in Web browsers, computer operating systems, printers, and individual preference settings, the appearance of printed online documents may vary when compared to the printed annual report.

For best printing results we strongly recommend that you download and print the Acrobat® PDF documents from the Downloads page rather than from your Web browser. If you chose to print directly from your Web browser, we recommend that you turn on "Print Background Images" in your browser preferences panel to obtain improved results.